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Monday, June 06, 2005

Service Opportunities While Traveling

Successfully flew Southwest Air from Providence, RI to BWI, obtained a National rental car to drive to Baltimore, MD on Friday then to Sheperdstown, WV on Saturday, staying at a Days Inn before returning on Sunday.

Multiple customer service experience opportunities along the way and most of them were just fine. The people were pleasant and focused on the business at hand.

The McDonald's in Shepherdstown on Saturday night had a small crew and the register person was glossy eyed. The kind of glossy eyes from working too long, too hard. She hardly heard what was ordered, had to repeat the questions and answers aloud to herself. I felt bad for her. I hoped she had a break coming or even better that her shift would end soon.

One change I would make would be to the menu at the Bavarian Inn, a fine dining and resort establishment in Shepherdstown. The breakfast menu advertises their special German breakfast and offers a Bloody Mary for an additional $2.50. The trouble with that offer is that on Sunday, they can not serve the Bloody Mary until 1:00 PM and breakfast is only served until 10:30 AM.

Now the waitress was charming about it all, but come on folks, the menu should be changed. You know you only serve breakfast from 7:00 AM to 10:30 AM, you can at least mark an asterisk for Sunday's exception.

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