HDI Keynote: Phil Gerbyshak

This is the edited version of Phil's keynote to the HDI New England event in Marlboro on 3/23/07. The talk itself is left intact. What was edited out was the intro and the question and answer period after he finished. Time: 27 minutes, 3 seconds MP3 File Phil Gerybshak can be found "making it great" on his blog! More on Phil's visit can be found here, here and here.

Make it Great

HDI_PhilG_001 Originally uploaded by shersteve. Phil Gerbyshak came to town to deliver a keynote address to the HDI New England "HelpDesks Unpluged" event. Low and behold, Elvis decided to make an appearance so we just had to get a picture taken of the three of us.

HDI New England "Helpdesks Unplugged"

Yes, the New England Chapter of HDI is holding a special one day event coming up this Friday, March 23 to be held at the Conference Center, Marlborough, MA. Agenda 8:00-8:30 Registration 8:30-8:45 Opening remarks by HDI regional representatives 8:45-9:45 John Custy -Where ITIL and Knowledge meet 9:45-10:45 Chip Gliedman - What is this thing called ITIL and what should I do about it? 10:45-11:00 Break 11:00-12:00 Phil Gerbyshak - Make it Great! with the insights of "How to be a Relationship Geek" 12:00-2:00 Networking lunch / Vendor show 2:00-3:00 Naomi Karten - Cave Dwellers and Chatter Boxes: Demystifying Introversion and Extroversion 3:00-3:15 Break 3:15-4:15 Sam Rizzico - Tech Support Center Optimization 4:15-4:30 Closing remarks by HDI/door prizes Yes, blogger buddy Phil Gerbyshak is coming to the area. This was going to be a good one day event, with Phil there it will surely be Great!