|Yes, the New England Chapter of HDI is holding a special one day event coming up this Friday, March 23 to be held at the Conference Center, Marlborough, MA.|
Opening remarks by HDI regional representatives
John Custy -Where ITIL and Knowledge meet
Chip Gliedman - What is this thing called ITIL and what should I do about it?
Phil Gerbyshak - Make it Great! with the insights of "How to be a Relationship Geek"
Networking lunch / Vendor show
Naomi Karten - Cave Dwellers and Chatter Boxes: Demystifying Introversion and Extroversion
Sam Rizzico - Tech Support Center Optimization
Closing remarks by HDI/door prizes
Yes, blogger buddy Phil Gerbyshak is coming to the area.
This was going to be a good one day event, with Phil there it will surely be Great!
Labels: HDI, help desk