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Monday, March 19, 2007

HDI New England "Helpdesks Unplugged"

Yes, the New England Chapter of HDI is holding a special one day event coming up this Friday, March 23 to be held at the Conference Center, Marlborough, MA.


Agenda

8:00-8:30

Registration

8:30-8:45

Opening remarks by HDI regional representatives

8:45-9:45

John Custy -Where ITIL and Knowledge meet

9:45-10:45

Chip Gliedman - What is this thing called ITIL and what should I do about it?

10:45-11:00

Break

11:00-12:00

Phil Gerbyshak - Make it Great! with the insights of "How to be a Relationship Geek"

12:00-2:00

Networking lunch / Vendor show

2:00-3:00

Naomi Karten - Cave Dwellers and Chatter Boxes: Demystifying Introversion and Extroversion

3:00-3:15

Break

3:15-4:15

Sam Rizzico - Tech Support Center Optimization

4:15-4:30

Closing remarks by HDI/door prizes



Yes, blogger buddy Phil Gerbyshak is coming to the area.

This was going to be a good one day event, with Phil there it will surely be Great!

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