Passion for the Good Customer Experience: Lobster Story

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Friday, March 03, 2006

Lobster Story

From Ronni Bennett at Time Goes By comes this wonderful story:

"Every year, a lobster molts," the man continued. "It takes 72 hours for a new shell to form and harden, and during those three days, the lobster is the most vulnerable it can be.

Read the full story and decide when to crawl out of your shell!

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