That Cracker Jack® Prize
|Well now, how is this for a sweet taste of Sherlock Ho‘okipa (hospitality); I get to guest post on Passion for the Good Customer Experience! Aloha everyone!|
One of the things I do to keep in my value theme’s mindset is to read books that have similar messages. The book I am reading right now is The Starbucks Experience, written by Dr. Joseph A. Michelli, and in it, he talks about the 5 principles he feels have enabled Starbucks to turn an “ordinary idea into an extraordinary experience,” thereby helping them to turn a cup of coffee into a worldwide business phenomenon.
These are the 5 Principles;
The one I want to talk to you about today is the third one. Dr. Michelli opens that particular chapter this way:
So I was thinking … Steve has no internet access while he is away on vacation in the deep dark woods of Pennsylvania; what say we become the Cracker Jack® Prize he’ll find when he returns?
Steve Sherlock, your host and Mea Ho‘okipa here, is one of the most generous bloggers I know when it comes to writing for us prolifically to share his knowledge, and in supporting other bloggers with his helpful comments. His voice seems to always be there to comfort and encourage us on those days we start to think no one is reading; it is absolutely uncanny how he seems to know we need him.
To a blogger, the absolute best Cracker Jack® Prize that surprises and delights is when a longtime lurking reader finally decides they are comfortable enough to give you their first comment, daring to expose themselves in the very public scrutiny of the blogging community.
That is what I am asking you to do.
Be his Cracker Jack® Prize. Even if you have commented for Steve before on another of his blogs, he may not know you read this one, so leave a few words.
Remember, the Cracker Jack® Prize never got eaten!
I’ll post a time or two more about Ho‘okipa before Steve returns, and I hope you’ll keep reading! (hopefully I’ll figure out how to fix these screwy font sizes by then too…)