|Does your business watch the blogs and other websites to find out what is being mentioned about them?|
According to the Washington Post article picked up by the Boston Sunday Globe, airlines are monitoring what folks are saying about their customer service.
Scrunched in the packed coach cabin, J.P. Maxwell eyed the lone empty seat in first class. An elite flier on Continental Airlines, he was upset. Maxwell was convinced he should have been automatically upgraded for the recent four-hour trip.
So does your business monitor your customers?
Based upon Phil's experience, we know of at least one pizza chain that doesn't.
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