|May was a rapid fire learning month. Busy with the Franklin Override and other aspects of daily life, I missed acknowledging the TWO year anniversary which occurred on 5/20/07.|
In the first post, I wrote:
This blog will be focused on the good customer experience.I still agree with those statements today. I would add that the "life long learning" aspect has spun off two efforts. One in joining with the group at Joyful Jubilant Learning and two, with my own efforts at Tertiary Education. Actually, Tertiary Education is coming up on its first blogversary next week. My how time flies!
The GEL 2005 conference was a formative moment for me. My business thinking has meandered in various ways over time. I do have a fairly varied background. Customer service, logistics, warehousing, distribution, supply chain management, project management, process re-engineering, vendor management, technical support, life cycle management, and customer advocacy are just some of the roles or functions I have played in my career. I have been a life long learner, of course starting as a secondary school substitute teacher and coach, before moving into the business world probably had something to do with this.
Why was GEL formative?
I was able to identify that other than family and running, sharing the "good experience" was the single item to consolidate my thought processes around a central theme.
So henceforth, if you are looking for my writing on the good customer experience, this is where you can find it.
My writing is continuing to evolve. I am thinking about spinning off my Franklin budget blogging to a new blog to return Steve's 2 Cents to its catch all/family oriented blog.
What does the future hold? I am not sure, do you have access to that crystal ball?
Writing for you is part of what I do here, I welcome your feedback.
Labels: blogversary, good experience, Joyful+Jubilant+Learning