Roller coast ride service

Go to the company web site, find what you are looking for, find you can get it shipped to the local store and pick it up there for FREE. They have the item I was looking for so what could go wrong with this? Processed the order on-line. Received the email acknowledging the order. Received the email announcing the shipment to the store. Received the email announcing the arrival and readiness for pick up at the store today. Stopped by the store tonight and they can't find it. Come back tomorrow. I'll check with the boss in the morning and see what he says. Ah, yes. I'll come back after calling first to confirm that it is indeed there and that more than one person knows about it. Duh! Stay tuned for the next chapter in this developing saga.