The one major idea behind the Del.icio.us Lesson is that personal value precedes network value. What this means is that if we are to build networks of value, then each person on the network needs to find value for themselves before they can contribute value to the network. In the case of Del.icio.us, people find value saving their personal bookmarks first and foremost. All other usage is secondary.
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Dell is a company that gets itself into trouble with its customers for shoddy customer support. Nonexistent customer support. Kafkaesque customer support. Runarounds. Non-solutions. If you buy a Dell, you might as well start banging your head against the wall right now. Dell’s customer support acts as though its mission statement is “No concession to the hated user!”
And what’s the name of their Director of Design & Usability? Ken Musgrave (albeit a different one), the person who coined that phrase.
Read the full posting to enjoy the irony of this!
Technorati Tags : personal+value, network+value, synergy, power+of+we, DELL
