Falling behind

Two days of refresher training on presentation skills, a dinner meeting, and work emails to catch up on while I was off training have shortened my evenings this week, hence the light blogging. The dinner meeting was the monthly event for the local Help Desk Institute chapter and a good presentation from Blue Cross/Blue Shield on their Concierge Service Delivery model. I have some notes from the presentation that I'll share soon (need to finish writing them up).