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Sunday, December 17, 2006

Quicken Upgrade Issue

Quicken 2007 has changed the online backup provider in this version and their documentation is sorely lacking in telling you what the real story is. The Quicken chat support function is equally lacking. They referred me to the old provider who has support hours from 8:00 AM to 5:00 PM Mon-Fri. The chat person should have known the old provider could not help me. The chat person certainly recognized the 10 vs. 8 digit account number issue.

You can't continue to use the backup service that was good through version 2006.

The first clue that there is a problem is when they ask for your account number. You have a 10 digit number with a dash 5-5, and the input field won't accept the dash and won't fit the 10 digits.

I was upgrading from 2005 to 2007 and moving to a new system. The old still functions perfectly well. It even completed a backup while I was installing the new system.

No communication from the old provider.

No communication from Quicken.

I did find some info in their Support Forum (after the fact). The new service will be cheaper and apparently better. Small consolation for the frustration and time lost today.

You can do better Quicken!

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